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Thread: Consumer Rights act 2015 Reject a motorhome as not fit for purpose?

  1. #51

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    Quote Originally Posted by Nabsim View Post
    Thatís the problem then, no network. JIT is a fact of live but it means you have stock when you need it. I would suggest 8 weeks is Ďgo away we canít be botheredí not JIT.

    Sounds like thereís a business opportunity for someone... Andrew...
    No meaningful networks certainly doesn't help, but there is something else and happens more often than you think outside everyones control and it might surprise you.

    You have a German Geist, So all the fast moving parts are ordered from Germany manufacture collating and despatch takes time and containers head for the UK get to Sheerness Dover etc and job comes to a halt, the containers have to go through customs and you can lose 2 weeks there disregarding the lead time for orders and all the rest of it .It goes without saying the slow moving stuff in the mix too

    Not an excuse but perhaps an angle you hadn't ever had explained ?

    The two weeks lost is 25 % of the 8 week time window you mention ...Unrealistic to stock every part under the sun that might sell or need so gives a conundrum no one is happy with

    Channa
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  2. #52
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    Nabsim is offline Full Member
    Name: Nabs (Neil)
    Spouse: Caz

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    I would expect a wait on bits for mine (unless Merc side) as itís a model that went away years ago. This 8 weeks doesnít wash at all though, I order parts from all over the world and get them in a couple of weeks usually and that includes paying customs charges and the bit added on by courier for it. China can be a problem unless you go over and fill containers yourself but most other countries are quick.

    Doesnít matter what I think though it wonít make any difference, itís only when everyone decides to expect decent customer service things will change

    As to bike sprockets I never waited for one more than next day. If one shop didnít have it we went to another who would. Unless you are running a veteran or vintage bike we never had problems. If we couldnít get something one of us knew how and had access to equipment to make them (anyone remember bean tin pistons ha ha)
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  3. #53

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    Quote Originally Posted by Nabsim View Post
    I would expect a wait on bits for mine (unless Merc side) as itís a model that went away years ago. This 8 weeks doesnít wash at all though, I order parts from all over the world and get them in a couple of weeks usually and that includes paying customs charges and the bit added on by courier for it. China can be a problem unless you go over and fill containers yourself but most other countries are quick.

    Doesnít matter what I think though it wonít make any difference, itís only when everyone decides to expect decent customer service things will change

    As to bike sprockets I never waited for one more than next day. If one shop didnít have it we went to another who would. Unless you are running a veteran or vintage bike we never had problems. If we couldnít get something one of us knew how and had access to equipment to make them (anyone remember bean tin pistons ha ha)
    I think the wait is what has really worn us down! Cannot see why it all takes so long...letter has been delivered and waiting for a response! Hopefully, they will manage to do this in next two weeks as requested, but not holding my breath!

  4. #54

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    i needed a transmission part for my 1993 mitsuibishi delica last year when i was in France.... i had it couriered over from UK by my local garage and it arrived in less than 48 hours...... the courier cost me about £50 -

    but i guess it depends on the specific part...

    but - where there is a will there is always a way.......
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  5. #55

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    Result!

    Cautious optimism here today....had am email saying that they agree to my letter. Asked if there was any other vehicle on their site we would consider "out of interest", but there is only one other the same. So I have explained that the only one has lower specs than ours and that we are reluctant to risk the same model again, asked them to confirm 100% refund is what is being offered....inconvenience, lack of use and upgrades which we have put on it to be taken into account. We have done about 1500 miles but 1000 is taking it to and from garages! Fingers crossed....

  6. #56

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    i do hope you can get a full refund.... fingers crossed for you......
    Thanks REC thanked for this post

  7. #57

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    Quote Originally Posted by REC View Post
    Cautious optimism here today....had am email saying that they agree to my letter. Asked if there was any other vehicle on their site we would consider "out of interest", but there is only one other the same. So I have explained that the only one has lower specs than ours and that we are reluctant to risk the same model again, asked them to confirm 100% refund is what is being offered....inconvenience, lack of use and upgrades which we have put on it to be taken into account. We have done about 1500 miles but 1000 is taking it to and from garages! Fingers crossed....
    Good luck Ruth! I've got a lot of fingers crossed for various people today but happy to add you to the mix!
    Well done for sticking to your guns thumb.gif
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  8. #58

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    I hope things work out for you. Next problem, finding another van you like.

  9. #59
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    Name: Nabs (Neil)
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    Fingers crossed here as well, brilliant news so far and it will certainly help you put it behind you. Better to have to find another than suffer on hating it more each day

  10. #60

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    Have just had it confirmed that they will refund the full cost and we plan to return it 15th June (away till that week) . Thanks for everyones support, just shows that we DONT have to accept poor quality. And you are right, we would have hated it more every day as it has been such a pain... Stopped all our planned trips and replaced them with days out waiting for the garages to sort the latest issue !
    Actually has made me more positive about the dealer as they have been very quick to respond, thought we were due a long drawn out battle and potential legal costs.

    NOW....start to look for another one!

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