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Thread: Taylormade/Silverscreens

  1. #21

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    I bought some Taylor Made ones years ago. They were local to me so I collected. It's a family business run from a shed, not a slick corporate.
    The screen cover was excellent, and I used it a few times before deciding I don't like the things in the first place. But it packed up small until it went with the van when I sold it.
    At the time, Taylor Made were better for external, Silver Screens for internal. But that was long ago.
    Likes Jeff G liked this post

  2. #22

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    Quote Originally Posted by hairydog View Post
    If you were the recipient of contact form emails, you'd understand how easy it is to lose some of the 5% emails in the 95% spam.
    To be fair,i have received my fair share of contact form emails.The response to a potential customer was my gripe,All he/she had to do was point out that they were experiencing problems .No biggie,but no way would i have made that reply

  3. #23

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    Quote Originally Posted by hairydog View Post
    I bought some Taylor Made ones years ago. They were local to me so I collected. It's a family business run from a shed, not a slick corporate.
    The screen cover was excellent, and I used it a few times before deciding I don't like the things in the first place. But it packed up small until it went with the van when I sold it.
    At the time, Taylor Made were better for external, Silver Screens for internal. But that was long ago.
    As i say,have mailed them trying to put it to bed so will see if i get a response.TM seem to be incommunicado so will see what gives
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  4. #24

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    Quote Originally Posted by Jeff G View Post
    As i say,have mailed them trying to put it to bed so will see if i get a response.TM seem to be incommunicado so will see what gives
    Hi Jeff,

    Yes we are Silverscreens,
    We have recently had issues with our emails and can can only apologize for the lack of response from your enquiry email at the weekend.
    As soon as we realised there had been a problem, a message was uploaded to our website.
    I understand that not everyone will have seen this message, and your sharp follow up email was interpreted wrongly.

    Quoted from your email 'Do you not answer your emails? emailed you on Sunday and still no response.'
    Sometimes someone's tone is difficult to interpret via a text or email message.

    Moving forward, I have just checked our work emails and nothing else has arrived from you today?
    If it is possible, could you please private message me your email address, vehicle details and I will jump on this as soon as I get into work in the morning.
    (I have looked at how to message you but couldn't see how to do this).
    If this is not possible please could you use our back up email silverscreens@outlook.com.

    Kindest Regards Silverscreens.
    Thanks Jeff G thanked for this post

  5. #25

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    Quote Originally Posted by hextal View Post
    Another happy 'taylormade' customer here.

    Not sure what the issue may be at the other end, but I'd suggest everyone has a bad day from time to time. Though can understand if they've narked you off
    Taylormade were very helpful to me when I needed advice, it is or was run by two Sisters who took over when their Parents retired, they used to attend C&CC rallies (as members/ralliers) and were very nice, I only found out their relationship to Taylormade when I was telling someone how good the silverscreens were on my Iveco, she had seen them earlier so asked me to make it clear they were actually Taylormade not a competitors, she then told me who she was, one of them had to have an operation earlier this year so things might be getting on top of them
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    Thanks Edina thanked for this post

  6. #26

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    Quote Originally Posted by Silverscreens View Post
    Hi Jeff,

    Yes we are Silverscreens,
    We have recently had issues with our emails and can can only apologize for the lack of response from your enquiry email at the weekend.
    As soon as we realised there had been a problem, a message was uploaded to our website.
    I understand that not everyone will have seen this message, and your sharp follow up email was interpreted wrongly.

    Quoted from your email 'Do you not answer your emails? emailed you on Sunday and still no response.'
    Sometimes someone's tone is difficult to interpret via a text or email message.

    Moving forward, I have just checked our work emails and nothing else has arrived from you today?
    If it is possible, could you please private message me your email address, vehicle details and I will jump on this as soon as I get into work in the morning.
    (I have looked at how to message you but couldn't see how to do this).
    If this is not possible please could you use our back up email silverscreens@outlook.com.

    Kindest Regards Silverscreens.
    I have been PM ing you,but it was deleted i think,not sure if a pm is only between full members.Will use your back up email .Thanks for the reply
    Last edited by Jeff G; 10-10-2018 at 18:45.

  7. #27

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    Quote Originally Posted by Jeff G View Post
    I have been PM ing you,but it was deleted i think,not sure if a pm is only between full members.Will use your back up email .Thanls for the reply
    Free members can't use the PM system.
    Likes Jeff G liked this post
    Thanks Jeff G thanked for this post

  8. #28

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    Quote Originally Posted by Edina View Post
    Free members can't use the PM system.
    Thanks Edina,I worked it out in the end but thanks for the confirmation

  9. #29

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    Just as a final update,spoke to a very nice lady at S/S,phone engaged and informed to try again later.Within a minute S/S had rang me back and delivery due for next Wednesday.Pleasure to deal with,wish i had just phoned in the first place now to be honest but i sometimes think an email enquiry is handy because you can deal with it when you have a quiet moment whereas a phone call has to be taken there and then,but i suppose people are just becoming used to firing off an email.

    Anyways,jobs a goodun' and a thank you to Silverscreens

  10. #30

    Member Number
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    Quote Originally Posted by Jeff G View Post
    To be fair,i have received my fair share of contact form emails.The response to a potential customer was my gripe,All he/she had to do was point out that they were experiencing problems .No biggie,but no way would i have made that reply
    If they didn't see it, they didn't see it.

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