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Thread: Mutiny on a dialysis ward !

  1. #31

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    I think they have lost sight of the fact that the people in the ward are (?) sane adults capable of making decisions for themselves. I got told off for taking a patient home in my car one day as his wife had crashed her car and couldn't fetch him. He lived near me. I pointed out that I had business insurance on my car and that it was a caring thing to do and an uncaring thing to leave him. They shook their heads but didn't argue further. Often it works to use their arguement against them....if the patients can't get adequate sustenance during their visit they might sue the NHS!!

  2. #32
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    Quote Originally Posted by REC View Post
    I think they have lost sight of the fact that the people in the ward are (?) sane adults capable of making decisions for themselves. I got told off for taking a patient home in my car one day as his wife had crashed her car and couldn't fetch him. He lived near me. I pointed out that I had business insurance on my car and that it was a caring thing to do and an uncaring thing to leave him. They shook their heads but didn't argue further. Often it works to use their arguement against them....if the patients can't get adequate sustenance during their visit they might sue the NHS!!
    There's probably a backlog of a few million on that last one, Ruth!

    Maybe they've tightened things up these days? I really hope so.

    I've been in hospital visiting people lots of times in the past and noticed patients unable to feed themselves, no one to help them, ergo untouched food whisked away after the usual meal slots. Heartbreaking.

    Needless to say I shouted my mouth off about it, all to no avail. Complaints were never followed up, don't know if that's improved any either?

    I never got round to using PALS, but made my own appointments a few times to discuss serious issues with matrons, sisters & senior staff etc. through their internal 'complaints' (!!!) system. Nothing was ever followed up or resolved. Complete joke really. You could waste your whole life trying to argue with systems that are broken or never there in the first place. At the time I was too busy suing a care home to have much time or energy spare to tackle poor hospital care as well
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  3. #33

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    Marie, go to CQC with your concerns. They log them and if there are enough, or serious, will investigate. And they have clout! Good idea to talk to the senior staff first but if no action... report...changes happen when CQC notice!
    I have done many inspections as a specialist advisor for CQC and can assure you it is one of the many aspects of patient care which is monitored, especially if there have been reported issues. And it's all anonymous.
    Just re read your post, was a while ago, so maybe too long?
    Last edited by REC; 07-02-2019 at 10:56.

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    Quote Originally Posted by mariesnowgoose View Post
    There's probably a backlog of a few million on that last one, Ruth!

    Maybe they've tightened things up these days? I really hope so.

    I've been in hospital visiting people lots of times in the past and noticed patients unable to feed themselves, no one to help them, ergo untouched food whisked away after the usual meal slots. Heartbreaking.

    Needless to say I shouted my mouth off about it, all to no avail. Complaints were never followed up, don't know if that's improved any either?

    I never got round to using PALS, but made my own appointments a few times to discuss serious issues with matrons, sisters & senior staff etc. through their internal 'complaints' (!!!) system. Nothing was ever followed up or resolved. Complete joke really. You could waste your whole life trying to argue with systems that are broken or never there in the first place. At the time I was too busy suing a care home to have much time or energy spare to tackle poor hospital care as well
    I have made a complaint about skin cancer follow ups at my hospital.

    There has been deliberate canceling of follow ups, the risk being patients think they are having a follow up appointment soon and not going to their GP, it they have concerns but of course the appointment never arrives because someone is cancelling them.

    I know Macmillan Cancer Support have asked what is going on.

    The hospital has been unable to give an explanation for 4 months !

  5. #35

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    The moral of the story, if you are concerned about cancer, get to your GP
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  6. #36
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    Quote Originally Posted by REC View Post
    Marie, go to CQC with your concerns. They log them and if there are enough, or serious, will investigate. And they have clout! Good idea to talk to the senior staff first but if no action... report...changes happen when CQC notice!
    I have done many inspections as a specialist advisor for CQC and can assure you it is one of the many aspects of patient care which is monitored, especially if there have been reported issues. And it's all anonymous.
    Just re read your post, was a while ago, so maybe too long?
    Yes it was a while ago, Ruth. I know things constantly change, just I am very cynical as to the extent of those changes.

    The Care Quality Commission, or whatever it was titled back then (they change the names of govt. organisations from time to time) was as much use as a chocolate fireguard, had undergone lots of cutbacks and was pretty toothless. We were advised by charity who specialised in care homes that litigation was the only way to go. Took about 5 years but it worked in the end.

    I would love to think things have improved. Although I'm talking specifically about care homes, not hospitals!
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    Samosas are back Hassan brought them in shared round I do believe staff may have partaken
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    Quote Originally Posted by channa View Post
    Samosas are back Hassan brought them in shared round I do believe staff may have partaken
    Channa
    Brilliant!

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  9. #39
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    Quote Originally Posted by harrow View Post
    I have made a complaint about skin cancer follow ups at my hospital.

    There has been deliberate canceling of follow ups, the risk being patients think they are having a follow up appointment soon and not going to their GP, it they have concerns but of course the appointment never arrives because someone is cancelling them.

    I know Macmillan Cancer Support have asked what is going on.

    The hospital has been unable to give an explanation for 4 months !
    That is absolutely disgraceful, harrow
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