Yesterday I got an email from Amazon, suspending my account due to unauthorised access. Three items showed up as bought without my knowledge but stopped before payment was made. My Daughter has just been here and guess what? Her Amazon account has been suspended. Not only for the same reason but the same 3 items were ordered.
Has anyone else had this? I have a feeling that it could be down to hacking of accounts on a large scale so be careful out there and change your password or email address (or both).
Only dirty people wash
I never click on links in emails, even when I get emails from reputable companies (if you can call Paypal etc. reputable) I always go to their website directly instead. I have to say that I never get spam or phishing emails anymore, I get my email via Yahoo (I have a Sky email address) but I can also get it from other sources (Microsoft Edge and on a Linux Netbook). My biggest worry about internet purchases is with private companies, you don't know who you are dealing with and have less comeback if they are crooks. People criticise the likes of Paypal, Amazon and ebay but they do give more chance of help if it goes wrong. In fact I have had help from both Amazon and ebay and it was sorted quickly (neither occasion involved large sums of money).
Anyway I phoned Amazon UK today and it was sorted out with a phone call quickly. The reason I could not do it online myself last night was that a security question they asked me was impossible to answer. They wanted to know the expiry date of a Visa card I had used in the past. Difficult to know on an old, expired card that was cut up and binned a long time ago.
Actually, it is good practice to remove details of any cards you no longer use on your Amazon account. I had similar problem as I had used my mum's card to make a purchase on my prime account. When abroad I had to reset my password, and they, of course, wanted details of the one card on my account which is not in my name! I have now removed all old, lost, and cancelled cards!
Bring all your mail through thunderbird,i have 5 running on it.
Only dirty people wash
My point is, was your account actually suspended? Or was the email you had just a phishing scam?
When you say Amazon informed you the account was suspended, how did they do that?
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